The above images are pins created by LisaBeth. Great for fundraising and awareness; more at website. Custom pins available. Order at www.lisabethweber.com
Click SIDEBAR (on the right) to follow blog and for lots more info.

Friday, July 2, 2010

Follow me!

Dear friends,

(As I ramp up blogging, I'm hoping you'll consider FOLLOWING my blog and sharing it with others. In the coming days, I hope to have many blogs of interest, that will help you in some small or big way. Just click on the blog sidebar and hit follow for instructions. If you're reading this on Facebook, please go to www.freelancepicnic.com).

As I started writing today, I was reminded of a most inspiring blog by DEREK SIVERS* about FIRST FOLLOWERS. You can see it by clicking HERE. Then I realized what day it was and thought, how appropriate.

What better day to write about FIRST FOLLOWERS than the FIRST FRIDAY of the month that signifies Independence. When I first read Derek's blog about the dancing guy, I literally thought, I have been the person dancing. When I saw the first follower, I thought, I've been that person too. Some people think it takes guts; I just think "why not, life is too short to sit on the sidelines". (Disclaimer, this is about independently choosing to follow, not following like sheep.)

So, be a follower, first second, third, hundredth, thousandth, as long as you're dancing to whatever floats your boat. Find your passion and be part of the movement.

Happy Independence Day!!
LisaBeth


*Derek is the founder and previous owner of CDBABY. I interviewed him last year for an article in PC SOLUTIONS computer magazine about, guess what, blogging! Derek is an inspiring voice, and I strongly suggest following his blog at www.sivers.org.

Monday, June 28, 2010

ARAVA: Peacebuilding and Environmental Stewardship

The ARAVA INSTITUTE is an educational and environmental institute in the south of Israel that bridges peace and understanding across boundaries and cultures through nature. Nature doesn’t know conflict or borders. Arava fosters a community and learning experience based on working together in order to live sustainable lives in a safe and protective environment.

Last night I witnessed the spirit of people, gathered on behalf of a common good. To celebrate and embrace our collective hope for all people’s of the Middle East. There will be LOTS MORE to come soon about related events that I’m involved in with ARAVA, but tonight I was invited to an award ceremony presented by FRIENDS OF ARAVA (the North American fundraising organization for the Arava Institute), honoring Terry Steen for his environmental stewardship. Steen, (as in the billboard company), is well known for his philanthropic work in the Delaware Valley, as well as in Israel through his memorable bike rides for the ARAVA INSTITUTE.

Two ARAVA alumni, Ilana Meallem and Mousa Diabet, spoke at the presentation and were equally moving, individually and together. Describing themselves as “like brother and sister”, Ilana remarked that the very fact that the two of them were there together and have been friends since they met at Arava six years ago is a true testament to the mission of the Arava Institute. Ilana is Jewish; Mousa is Arab. Together they are friends, even through the cultural and religious divides that try to overshadow them at every turn. They are determined to continue on the path to a peaceful future fostering understanding and working together, making the differences a positive piece of diversity rather than a historical ingredient of conflict. That gift is being shared behind the scenes as well as in the forefront of what we may see on the news, and Ilana for one, has “100% hope” about the future. That, my friends, is what FAITH is about. I was asked to perform “OD YAVO SHALOM ALEINU” and was joined on stage by Ilana and Mousa to sing this famous Arab-Israeli peace song. Thank you Ilana and Mousa for sharing your stories and for joining me in song; it was an honor.

Sunday, June 27, 2010

Where's YOUR Facebook Page?

Facebook PAGES are different than Facebook PROFILES. Facebook Pages are for businesses, organizations and public figures to have a more professional presence. If you have one, great. If not, get thyself over to Facebook and create one PDQ (that's pretty darn quick for you young folks). If you think Facebook is for the birds, then you're missing the proverbial boat. I've had enough business occur through Facebook to feel great about singing its praises. It's fast and easy, and FREE. What more could you ask for!

And, I'd be amiss if I didn't share mine with you:
http://www.facebook.com/#!/pages/LisaBeth-Weber/147852279044?ref=ts

Join the fun!

Thursday, June 17, 2010

Pins to help the Gulf.....

WE ALL KNOW THE SITUATION IN THE GULF IS UNFATHOMABLE...

I created this pin to help with the relief effort in the Gulf. A percentage of sales will be donated to TRI-STATE BIRD RESCUE, and THE AUDUBON INSTITUTE in New Orleans. Both organizations are on the ground and in the water, saving aquatic life as best as they can.

Pins are $10.00 retail, and $5.00 wholesale (minimum of 40 pins for wholesale pricing in any combination of in-stock pins). Pins are handmade, signed, and are 1.5 inches square on a wood backing.

Please go to www.lisabethweber.com and click on PINS to place orders.

 Here are more pins about the Gulf...

      


      

There are lots of other new designs and themes on the website, plus campaign season is just around the corner. Get your pins now....wear your heart on your lapel and start a conversation while you're making a difference!

Please share this as you see fit.....
With thanks,
LisaBeth

Friday, May 28, 2010

Congratulations to my friend/colleague Micah Solomon on his new book about Exceptional Customer Service

Micah's book helped me immediately and in more ways than one...

Review by LisaBeth Weber: 
EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT

From Chapter One of Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization: “The single best thing you can do for your business is to build true customer loyalty, one customer at a time.”

I make handmade pins for causes, and I work with customers from non-profit organizations to corporations, to individuals. I’ve been lucky, and 99% of the time, things run smoothly and great relationships are formed along with the project. When this book arrived in my mailbox, it was in the middle of that 1% when there was an unforeseen client challenge. The coincidence of receiving the book at that moment wasn't lost on me. Consequently, I assumed there was information in the book that would help me, and sure enough, there it was. I went right to the chapter about troubleshooting problem customers. I immediately got just the advice needed, and was able to turn the issue on its head, realizing it was an opportunity to show great customer service to the client. The guidance was a big help, the client was happy, and all was right with the world of pins for causes.

***************************************************************

The 11th Street Garage in Philadelphia. The UPS store in Buckingham, PA. Two businesses I have dealt with that are walking the walk of exceptional customer service. How fitting, then, that I continued reading the book, Exceptional Service, Exceptional Profit, while waiting for the 11th Street mechanic to evaluate a car I was looking to purchase. Through an abundance of glowing online reviews, I found what might possibly be one of the best “old school” mechanics I’ve ever seen. Meanwhile, Vicki and Jim at the UPS Store in Buckingham, PA (along with David, Ryan, and Greg at their other location in New Hope, PA) know how to treat their customers and it shows in the customer loyalty they receive. “Where everybody knows your name” is the way they roll, creating a welcoming atmosphere amidst the day to day business.

The book Exceptional Service, Exceptional Profit teaches these principles of how to achieve, maintain, and grow great customer service in a well written, easy to read and in-depth manner. The book hurls readers into the idea zone of how best to impress customers and get the results of not only customer satisfaction but the all-important repeat business. Train your staff to be a reflection of the message you want to convey to customers. Micah Solomon, President of Oasis Disc Manufacturing and Leonardo Inghilleri, Ritz-Carlton and West Paces executive, convey their combined knowledge in a manner that is succinct and well written.

Whether it’s an idea about customer loyalty, surveys, problem solving, or maintaining records of customer preferences, Solomon and Inghilleri are thorough in their guidance without being patronizing in their delivery. A straightforward writing approach yields lines like, “Here’s our advice about screening your calls: Don’t do it.” Citing this as “perhaps our most wildly unpopular idea,” the authors are nonetheless unwavering in their opinion about call screening, and this is a typical example of the importance they put on every little detail of the service experience.

From the “Four Elements of Customer Satisfaction” to the significance of the “little things” such as the Hello and Goodbye of a customer’s service experience, Solomon and Inghilleri fill the pages with concept after concept culminating in a roadmap of the best route to attain great customer service.

A key element in Chapter 5 that is really a principle throughout the book states, “Good service requires custom fitting.” There is no "one solution for all" method, and with the chapter title, “Keeping Track to Bring Them Back,” the pages delve deeply into the essence of tracking customer’s preferences, while doing it respectfully.

Exceptional Service, Exceptional Profit builds on the stepping stones of HOW to create a solid foundation, ranging from behind the scenes training and leadership to tangible customer service interacting directly with customers.  The results will be in reaching the final prize of loyal customers who want to spread the word about what a great experience they had with your company. Read this book and you’ll be well on your way to getting there.

Thursday, May 13, 2010

The NEW Brown Dog Design website is unleashed!

I'm so happy for my friend and colleague Chanin Milnazik (formerly Walsh), who is on Cloud 10 after her recent duet wedding in both the Bahamas and on the lovely walking bridge in Lumberville, PA.

And finally, after being all things to all people in the world of Graphic Design and Branding, she has announced the launch of her own reFRESHed website, www.brown-dog-design.com.  View her work and learn more about how a cohesive brand can positively affect your business.
 

With the new slogan and solid philosophy,
"build BRAND, build BUSINESS", Chanin can show you the way to building recognition and revenue for your business through creating and incorporating a professional brand package that will be noticed consistently in the marketplace.


Thursday, March 4, 2010

Blog!

Great meeting today at the Women's Business Forum. All about blogging, by Natalie Wi, of Allure West Photography Studio.  Natalie has clients all around the country, and feels that blogging brings them closer to home and helps them feel valued, as they see a more personal, yet still business oriented side of the company. Referring to her blog, she says, "We're there for our clients, no matter where they are physically".

Here are some tips for great blogging that Natalie shared at our very well attended meeting. Keep these in mind when posting:

* Put your accomplishments; this is the place to let people know what you've been up to...
* Know your audience.
* Keep the information useful.
* Link to other blogs and websites.
* Ask for linkbacks.
* Comment on blogs.
* Proofread your post before publishing.
* Use keywords that are logically associated with your posting and/or your business.
* When using photography by others, request permission, and credit photographer.
* Add an RSS feed to your blog for people to subscribe.

One question that always arises in a blogging presentation is about consistency. Though it's widely known that consistency is advisable with blogging, Natalie's viewpoint is not to worry so much about it if/when you are too busy to blog. "Blog when you can" is her mantra.

Thanks to Natalie for a great presentation! Happy Blogging!

Thursday, February 4, 2010

BACK FROM THEATER MANAGEMENT
AT THE SUNDANCE FILM FESTIVAL.


I'm just back from being a Theater Manager at the Sundance Film Festival. It was my 5th year at this
storied event, and I worked in the Prospector Theater, one of eight main Festival theaters in Park City, Utah. The all encompassing job entailed overseeing theater operations including interfacing with filmmakers, cast, crew, publicists, press, entourage, programmers, patrons, projectionists, volunteers, and the occasional print runner who darted in and out like lightning to get the film reel to the next theater. Around 1600 volunteers make the festival tick, and Sundance Institute founder Robert Redford acknowledged this group at the opening press conference. “No one person runs this. This is a collaboration of a lot of forces – including people that are very unsung. The volunteers that come here; they provide the bulk of our labor force, and they do it for nothing.” This year’s festival was a return to the fresh ideas of Sundance gone by. Getting back to the indie spirit was in the forefront of the programmer’s and Redford’s minds. Signs all around the town simply said “RE”, indicating a REbirth, REfresh, and REthink aspect to the overall feeling of the festival. With 105 World Premieres, and 43 US Premieres, Sundance once again showcased the best in film.

With a full time schedule, I managed to see 12 films, from a documentary about female kickboxing in Iran (KICK IN IRAN), to a narrative directed by Philadelphian Tanya Hamilton and set at “home” in Germantown (NIGHT CATCHES US), to a documentary about education that was attended by Bill Gates, Michael Moore, Robert Redford, and George Soros (WAITING FOR SUPERMAN), to a hysterically funny musical that the filmmaker acknowledged could be described as  “Australia meets Bollywood” (BRAN NUE DAE), and more. Documentaries WASTELAND and FREEDOM RIDERS were notable as well. HOLY ROLLERS was an interesting trip into the secret lives of Hasidic Jews trafficking drugs from Europe to NYC in the late 90's. YES, it was inspired by true events. On the other end of the spectrum was 8 - THE MORMON PROPOSITION, about the Mormon's spiritual crusade for Proposition 8 and against Gay marriage. All I can say is why is someone's relationship anybody's business?

One of my favorite films was WINTER’S BONE, which went on to win two awards, including the coveted Grand Jury Dramatic Award and a screenwriting award, a double bonus for filmmaker/screenwriter DEBRA GRANIK. A dark tale set in the Ozark Mountains, Winter’s Bone tells the story of a teenage girl who must go against the grain when her no good father skips bail and their home hangs in the balance. Music was a big part of the film, and after an audience member inquired about singer Maredith Sisco, a jam session ensued later on that night. This is the true spirit of Sundance; one never knows what may happen, and for me, being invited to attend the jam session was a highlight of the festival. On the home front, The Philadelphia Industry Lounge at Sundance showcased the advantages to filming in the city of brotherly love, represented by the PHILADELPHIA FILM OFFICE/Sharon Pinkenson, the post production studios of THE DIVE/Bob Lowery, and SHOOTERS POST & TRANSFER/Andy Williams, along with J. Andrew Greenblatt, Executive Producer of the Sundance Film TWELVE, and head of the Philadelphia Film Festival and Film Society.

LisaBeth is available to share her experiences about the festival, and to consult in “the art of Sundancing”. For more information, please contact her at create@lisabethweber.com

Thursday, January 28, 2010

Films, films, films

What a day. Three films and a full shift yesterday. Interviews, work, maybe a film, and potentially a jam session today! Opened the day yesterday watching KICK IN IRAN about an woman kick boxer from Iran preparing for the Olympics. What a window into the culture. Saw WINTER'S BONE after work, a riveting tale, and then closed the night... with SON OF BABYLON, a narrative about a boy and his grandmother traveling through Iraq 3 weeks after the fall of Sadaam in search of the boy's father. Shot on location in Iraq in 2008/2009. Another window into a land not often seen on tv.


Fantastic Mountain music in the film WINTER'S BONE. Someone asked the singer, Meredith Sisco, during the Q & A if she would be playing anywhere during Sundance. I told them I had my mandolin if they wanted to borrow it. Trying to set up a place for them to have an informal session.....as there are other musicians that traveled from Missouri to be here for the film.

Tuesday, January 26, 2010

BRAN NUE DAE y'all!

Well where oh where does the time go? It's nearly a week later, and I've been to-ing and fro-ing all over this Sundance land working, seeing films, meeting and greeting, and being with friends. Even with the full time schedule, have managed to see (I think) six films so far and I have to say, none of them have disappointed. From serious docs to a laugh out loud comedy, it's been a whirlwind. The Australian film BRAN NUE DAE might far away be the funniest and wackiest film I've ever seen. I hope it gets picked up so more people can see it. I asked the filmmaker if she was comfortable with the description of "Australia meets Bollywood" and she said yes. www.brannuedaemovie.com.